Support & Help Center
Everything you need to get started with Clarisix, connect your Amazon accounts, and get help from our team.
Contact our support team
We’re happy to help with anything — account access, connecting your Amazon accounts, data questions, billing, or troubleshooting.
- Email: support@clarisix.com — we typically reply within one business day.
- Talk to us: Book a 30-minute call
- Sign in: app.clarisix.com
Getting started
Clarisix is live in production at app.clarisix.com. Connecting your Amazon accounts takes about five minutes and is entirely read-only.
1. Access your account
Sign in at app.clarisix.com. If you were invited, use Forgot password to set a new password, or Sign in with Google if your email is a Google account. We recommend enabling two-factor authentication (2FA) when prompted.
2. Add an account for each region
Go to Connections and click Add account. Select the Amazon region(s) your seller account operates in — one account is created per region (e.g. North America, Europe, Far East).
3. Authorize Clarisix
For each region, link both Amazon Selling Partner and Amazon Advertising. Click Link with Amazon, review the read-only permissions on Amazon, and click Allow. Tip: log in to Amazon Seller Central in the same browser first for a smoother flow.
4. Confirm and sync
Once linked, each connection shows a green Connected status. Our team then monitors your data-sync progress and notifies you as soon as your data is fully synced and ready to explore.
Note on the Beta flag: the Connections feature currently sits behind a Beta Features toggle (Settings → Feature Flags) while we finish rolling it out. If it’s off, switch it on. This limit is removed once Clarisix is listed in the Amazon Selling Partner Appstore.
Security & permissions
Clarisix uses Amazon’s official Selling Partner and Advertising APIs. Access is strictly read-only — Clarisix can never place orders, change prices, edit listings, or spend on your behalf. You can revoke access at any time from Amazon Seller Central / Amazon Ads, or by removing the connection in Clarisix.
Read-only data Clarisix requests includes:
- Orders & sales
- Finances & settlements
- FBA inventory
- Product catalog
- Business reports
- Brand Analytics (Search Query Performance)
- Advertising performance (Sponsored Products, Brands, Display, DSP)
Frequently asked questions
Account & sign-in
How do I sign in?
Go to app.clarisix.com and sign in with your email and password, or with Google if your email is a Google account.
I forgot my password / my old credentials don't work.
Use the Forgot password link on the login page, enter your email, and follow the reset link we send you to set a new password.
How do I enable two-factor authentication (2FA)?
You’ll be prompted to set up 2FA after your first sign-in. You can also manage it later under Settings → Security.
How do I add team members?
Go to Settings → Team to invite colleagues. Internal users are unlimited on every plan.
Connecting Amazon
How do I connect my Amazon account?
On the Connections page, click Add account, choose your region(s), then link both Selling Partner and Advertising for each region. See Getting started above.
Why do I need to link both Selling Partner and Advertising?
Selling Partner provides your sales, finances, inventory, and catalog data; Advertising provides your ad performance and spend. Linking both means your profit-and-loss reporting reflects both sales and ad spend.
I don't see the Connections feature.
Enable it under Settings → Feature Flags by turning on Beta Features. If you still don’t see it, contact us and we’ll enable it for your account.
How long does data take to sync after connecting?
Initial sync depends on the size of your catalog and history. Our team monitors your sync and notifies you as soon as your data is ready to explore — usually within a short window of connecting.
A connection shows an error or isn't Connected.
Open the connection and click Link with Amazon again to re-authorize. If the issue persists, email support@clarisix.com and we’ll help.
Security & data
What can Clarisix do inside my Amazon account?
Nothing but read. Access is strictly read-only via Amazon’s official APIs — Clarisix can never place orders, change prices, edit listings, or spend.
How do I revoke Clarisix's access?
You can revoke access at any time from Amazon Seller Central (Apps & Services → Manage Your Apps) and Amazon Ads, or remove the connection directly in Clarisix.
Where is my data stored?
Clarisix is hosted on secure cloud infrastructure. For details on how we handle data, see our Privacy Policy.
Billing & plans
How does the free trial work?
Every plan starts with a 30-day free trial with full access to the whole platform — no credit card required.
How is pricing calculated?
Plans are sized by the number of active products you cover (counted once per marketplace a product is sold on). See the pricing page for full details and examples.
How do I change my plan or cancel?
Manage your subscription under Settings → Account, or email support@clarisix.com and we’ll take care of it.
Still need help?
If you didn’t find what you were looking for, our team is one message away.
Clarisix — operated by e-Comas Tech SARL
68 avenue de la Liberté, L-1930 Luxembourg, Luxembourg
We are not affiliated with or endorsed by Amazon.